🛡 rtv99 — Safe Gaming Commitment

A culture of responsible gaming at rtv99

Play for fun, play safe — rtv99 always works with your wellbeing and your family in mind.

21+

Why responsible gaming matters

Betting and casino games are a form of entertainment — but when they become an addiction, they can have a negative effect on personal and family life.

rtv99 believes that a healthy gaming experience is only possible when players know their limits and stick to them. Responsible gaming is not just about trying to win — it means keeping your budget, time, and mental health in check. The protection of every player on our platform is our highest priority.

We want to remind every player in Bangladesh: betting is entertainment, not a source of income. Placing more bets in the hope of recovering lost money is never the solution. If you ever feel that gaming is getting out of control, contact us immediately — our support team is by your side 24/7.

21+

Opening an account and playing games at rtv99 is permitted only for those aged 21 and above. Accounts belonging to underage individuals will be cancelled immediately.

Our protection tools

rtv99 has a number of effective tools and policies in place for player safety.

Age Verification

We verify the age of every user at the time of account registration. Only those aged 21 or above may register on our platform.

Deposit Limit Setting

You can set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, reducing it is immediate, but increasing it requires a 72-hour wait.

Session Time Limit

Set a time limit for each session. Once the set time has passed, a warning message will automatically appear and you will be encouraged to take a break.

Self-Exclusion

If you feel gaming is out of control, you can exclude yourself from the platform for anywhere from 24 hours to a longer period. During this time logging in will be completely blocked.

Time-Out Option

For a short break, take a time-out from 1 day to 30 days. During this time your account will remain active but no bets can be placed.

24/7 Bengali Support

For any issue, our support team is ready to assist in Bengali around the clock. Contact us via live chat — response is fast.

Signs of problematic betting

If you or someone you know shows any of the signs below, seek help immediately.

You repeatedly try to place more bets to recover money you have lost.

You are betting with money meant for household expenses, rent, or food.

You are hiding your gambling habit from family and friends.

You feel restless, irritable, or depressed when you cannot bet.

You are betting with borrowed money or in debt.

You are giving betting more importance than work, family, or health.

If these signs appear, contact us without delay via live chat or email: [email protected] — our trained team will help you.

Ways to keep yourself protected

Use the self-help tools available at rtv99 to keep your gaming habits healthy.

Budget Planning

Set a fixed budget for entertainment each month and play only with that amount. Remember, the minimum deposit is ৳500 — start with a small amount.

Time Tracking

Keep track of how long you play each day. Avoid long sessions. Take at least a 15-minute break every hour.

Track your wins and losses

Review your betting history regularly. From the rtv99 account dashboard you can view the details of your transactions at any time.

Emotional Control

Never bet when you are under stress, angry, or feeling low. In such a state your ability to make decisions is reduced and the risk of loss increases.

Talk openly with your family

Be transparent with family members about your betting habits. Their advice and support can be extremely valuable.

rtv99's responsible gaming policy

We are committed to ensuring not just entertainment but the overall wellbeing of our players.

Minor Protection

We do not allow any person under the age of 21 to open an account or play games. If we receive information about an account belonging to a minor, we will take immediate action.

Fair Play Guarantee

All games on our platform are operated under impartial and transparent principles. We do not support fraudulent treatment of any player and take active steps to ensure fair play.

Marketing Ethics

Our advertising and promotional activities do not in any way target minors or vulnerable individuals. We present a realistic picture of entertainment.

Privacy and Data Protection

Your personal information and financial transactions are completely secure. We use SSL encryption technology to keep your data protected.

Trained Support Team

Members of our support team are specially trained in responsible gaming. They will listen to any issue you have with sensitivity and provide help.

Need help? We're here.

Having trouble with gaming? Feeling restless? Want to take a break? — Contact us. Our support team is ready to assist in Bengali 24 hours a day, 7 days a week.

[email protected]

Live Chat — Active 24/7

Questions and answers on responsible gaming

Answers to common questions about responsible gaming.

After logging in to your account, go to Account Settings and set a daily, weekly, or monthly deposit limit from the "Responsible Gaming" section. Reducing a limit takes effect immediately. To increase a limit, you will need to wait 72 hours. Contact our live chat support for any help.

Self-exclusion is a tool that lets you remove yourself from the platform for a set period of time. During this period, logging in is completely impossible. This feature is available for periods ranging from 24 hours to longer durations. To activate it, apply directly from Account Settings or let our support team know.

To open an account and play games at rtv99, you must be 21 years of age or older. We will close accounts belonging to underage individuals without prior notice and any deposited funds will not be returned. Age verification is an essential step in our registration process.

A time-out is a short-term break — typically from 1 day to 30 days. During this time your account remains active, but placing bets is not allowed. Self-exclusion is comparatively longer-term and is intended for more serious situations. During self-exclusion, you cannot log in either. If you feel you are falling into a gaming addiction, it is better to choose self-exclusion.

No, never. Your rtv99 account is for your personal use only. Do not share your account password with anyone. If there are minors in your home, make sure they cannot access your device or password.

Talk to us in Bengali via rtv99's 24/7 live chat support — our trained support team will listen to you carefully and help you take the necessary steps. You can also email: [email protected]. Remember, asking for help is a sign of courage.

Enjoy rtv99's top games safely

Play responsibly, have fun — from cricket betting to live casino, everything is at rtv99.

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