rtv99 Privacy Policy
This document provides a complete description of how your personal information is collected, stored, and kept secure on the rtv99 platform.
1. Introduction
rtv99 is a safe and reliable online betting and casino platform operating for players in Bangladesh. We give the highest priority to protecting the privacy and personal information of our users. This Privacy Policy ("Policy") explains how rtv99 collects your information, the purposes for which it is used, with whom it is shared, and how it is kept secure.
This policy applies to our website rtv99.cam and all related services. By using our platform, you will be considered to have given your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.
We may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or by posting a notice on the platform. The date of the most recent update will always be shown at the top of this page.
2. What Information We Collect
rtv99 collects various types of information in order to provide its services, improve them, and personalize your experience. The categories of information collected are described in detail below.
2.1 Registration and Account Information
When you create an account at rtv99, we collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- Mobile number
- National ID or passport number (for identity verification)
2.2 Financial Information
To process transactions, we collect your payment-related information. This includes:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal transaction history
- Bank account details (where applicable)
2.3 Usage Information and Cookies
The following information is collected automatically while you use our platform:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and click patterns
- Session duration and activity patterns
- Cookies and local storage data
3. How We Use Your Information
rtv99 uses the information collected only for legitimate and specific purposes. Each purpose is described in detail below.
- Service delivery and account management: Your information is used to create and maintain your account and to provide betting and casino services.
- Identity verification and age confirmation: Our platform is strictly for those aged 21 and above. We use the information provided at registration to verify age.
- Financial transaction processing: Your financial information is required to process deposits, withdrawals, and bonus payments.
- Fraud prevention and security: Your information is analyzed to detect unauthorized use of accounts and fraudulent activity.
- Customer support: To resolve your issues and answer your questions, our 24/7 support team may access your account and transaction information.
- Marketing and promotions: Subject to your consent, rtv99 may inform you by email about new bonuses, promotions, and updates.
- Legal compliance: Your information may be retained and disclosed where necessary to comply with applicable laws and regulations.
- Platform improvement: By analyzing user experience, we continuously improve our services and interface.
4. Sharing Information with Third Parties
rtv99 never sells your personal information. However, in certain circumstances we may share information with trusted third parties.
Payment Processors
To complete your financial transactions, necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These organizations operate under their own privacy policies.
Technology Service Providers
Limited information may be shared with our technology partners for server hosting, data analytics, customer service software, and other technical services. These partners process information only in accordance with our instructions.
Legal Authorities
We may be required to provide information to relevant authorities upon a court order, government investigation, or applicable legal demand. Any such disclosure is always made within the framework of the law and to the minimum extent necessary.
Outside the cases above, rtv99 does not transfer any of your personal information to third parties. Your information is not sold or rented to advertisers or marketing agencies.
5. Data Security Measures
rtv99 uses industry-standard security technologies and processes to protect your personal and financial information.
- SSL encryption: Our entire platform is secured with SSL (Secure Sockets Layer) encryption. All information traveling from your browser to our servers is transferred in an encrypted state.
- Data encryption: Sensitive information, particularly passwords and financial data, is stored in an encrypted state in our database.
- Access controls: Only authorized personnel may access user information to a defined extent. Every access is logged and monitored.
- Firewall and intrusion detection: Our servers are protected by advanced firewalls and intrusion detection systems.
- Regular security audits: Regular security tests are conducted to identify vulnerabilities in our systems.
- Two-factor authentication (2FA): Users can enable two-factor authentication on their accounts to enhance account security.
Although we take every modern measure to protect your information, it is not possible to guarantee that data transmission over the internet is completely secure. If you believe the security of your account has been compromised, please contact our support team immediately.
6. Cookies Policy
rtv99 uses cookies to improve your experience and ensure the functionality of the platform. Cookies are small text files stored on your device.
What types of cookies we use
- Essential cookies: These cookies are necessary to maintain login sessions, store security tokens, and support the core functionality of the platform.
- Performance cookies: Used to monitor page loading times, detect errors, and track platform performance.
- Personalization cookies: Used to remember your language preferences, theme settings, and personal preferences.
- Analytics cookies: Help improve services by analyzing user behavior.
You can block or delete cookies through your browser settings. However, disabling cookies may cause some features of the platform to not work properly.
7. Data Retention Period
rtv99 retains your information for as long as it is needed. The retention period varies depending on the type of information.
- Account information: Retained for the entire period your account is active and for a defined period after the account is closed, in order to meet legal obligations.
- Financial transaction records: Transaction records are retained for the long term for financial accountability and legal requirements.
- Communication history: Your communication history with customer support is retained for service quality improvement.
- Cookies and browsing data: This information is generally deleted automatically after a session ends or after a set period.
If you request account closure, we will retain your personal information for the minimum period necessary to fulfill legal obligations and then delete it securely.
8. Your Rights and Controls
rtv99 believes you should have full control over your own information. To that end, we provide you with the following rights.
Right to access information
You have the right to see what information we hold about you. By logging into your account you can view and verify your profile information.
Right to correct information
If your personal information is incomplete or incorrect, you may request a correction. Our support team will update the information after verification.
Right to delete information
Beyond legal obligations, you may request deletion of your personal information by closing your account.
Right to opt out of marketing
You may request to stop receiving marketing emails at any time. Each email will include an "unsubscribe" option.
To exercise any of the above rights, contact our support team via 24/7 live chat or by email at [email protected].
9. Protection of Minors
rtv99 is a responsible betting platform. Our services are strictly for those aged 21 and above. We do not knowingly collect information from minors.
Through our age verification process at registration, we try to ensure that no minor is able to use our platform. If it comes to our attention that a minor's information has been collected for any reason, we will immediately close that account and delete the relevant information.
If you believe a minor is using our platform, please contact us.
10. Third-Party Links and Services
Our platform may have connections to various payment service providers. These third parties have their own privacy policies and are responsible for their own practices of collecting and using information.
We work with payment processors such as bKash, Nagad, Rocket, and Upay. When using these payment services, your information will also be governed by that organization's privacy policy. We recommend that you read the policies of these services as well.
rtv99 is not responsible for the privacy practices of third-party websites or services.
11. Changes to the Privacy Policy
rtv99 reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A pop-up message will be displayed when you log in to the platform.
- The date of the most recent update at the top of this page will be changed.
If you continue to use our platform after changes have been made, you will be considered to have consented to the updated policy. If you do not agree with the changes to the policy, you have the option to close your account.
Privacy Contact
For any questions, concerns, or requests regarding this privacy policy,
please contact our 24/7 support team.
We are available around the clock to assist you in Bengali via live chat.