Frequently Asked Questions
rtv99 FAQ — answers to all your questions
From opening an account to deposits, withdrawals, bonuses, games, and security — everything you want to know about rtv99, all in one place.
Welcome to rtv99. We created this FAQ page to answer the most common questions from Bangladeshi players in plain, easy-to-understand language. Reading the 25 questions and answers organized into five sections below will give you a clear understanding of registration, deposits and withdrawals, choosing games, using bonuses, and safe gaming at rtv99. If you still have questions, our 24/7 Bangla live chat support is always ready.
Account and Registration
Account and Registration
Questions and answers about joining rtv99, verification, and managing your account.
To open an account at rtv99, you need an active mobile number and a valid email address. Fill in your name, date of birth, and password in the registration form and your account will be ready within a few minutes. Please note that only people aged 21 or above are allowed to use this platform.
No. According to rtv99's rules, each person may hold only one account. Attempting to create multiple accounts may result in all accounts being temporarily or permanently suspended and any balance being forfeited. This rule is strictly enforced in the interest of fair play and security.
The account verification or KYC process ensures the security of your account and confirms that you meet the required age limit. Send a scanned copy of your national ID card or passport via live chat or email and the rtv99 team will complete the verification quickly. After verification, your withdrawal limit increases and transactions become smoother.
Click the "Forgot your password?" option on the rtv99 login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use the OTP to set a new password. If you run into any trouble, the support team is available 24/7 on live chat and ready to help.
rtv99 is a fully mobile-friendly platform. You can log in directly through your smartphone's browser at rtv99.cam without downloading a separate app. The site runs smoothly on both Android and iOS browsers, and all features are available just as they are on desktop.
Deposits and Withdrawals
Deposits and Withdrawals
Rules for depositing and withdrawing money with bKash, Nagad, Rocket, and Upay.
Deposits from bKash are usually credited to your rtv99 account within a few seconds to 2-3 minutes. There may be a slight delay during peak banking hours, but if it takes more than 15 minutes, share the transaction reference number in live chat and the support team will resolve the issue promptly.
The minimum deposit amount at rtv99 is ৳500 and this applies equally to all methods — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. You can easily withdraw funds by submitting a payment request to any supported mobile wallet.
rtv99 does not charge any deposit or withdrawal fees of its own. However, Nagad, Rocket, or Upay may apply their own transaction charges as set by their respective mobile banking policies. Check the charges in your wallet app before making a deposit.
After your withdrawal request is verified, the funds generally reach your chosen mobile wallet within 30 minutes to 3 hours. The process is even faster if your account is fully verified (KYC completed).
rtv99 currently supports the bKash, Nagad, Rocket, and Upay mobile wallet methods. Direct bank transfer is not available at this time. If new payment methods are added in the future, they will be announced on the platform. Contact the support team for any payment-related questions.
Games and How to Play
Games and How to Play
Questions and answers about cricket betting, slots, live casino, and fair play.
To bet on BPL or any cricket match, log in to your account and go to the cricket section. Choose the match you want from the list of ongoing or upcoming matches, select the market type (match winner, toss, total runs, etc.), enter your amount, and confirm the bet. All bets are saved in your account's betting history.
Among Bangladeshi players at rtv99, Fortune Tiger, Fortune Rabbit, and Mahjong Ways from PG Soft, along with Gates of Olympus and Sweet Bonanza from Pragmatic Play, are very popular. Fortune Gems and Super Ace from JILI are also widely enjoyed. Aviator by Spribe delivers a different kind of excitement as a crash game.
RTP is the theoretical percentage of total wagers that a game returns to players over the long run. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average figure and each round can produce a different result. RTP is a general benchmark for understanding a game, not a guarantee of earnings.
rtv99 uses games only from certified software providers that use a Certified Random Number Generator (RNG). This means the outcome of every spin or bet is completely random and cannot be known in advance by anyone. Fair play is a core commitment of rtv99.
Yes. All games at rtv99 work fully in a mobile browser. Slots, live casino, fishing games, and sports betting — everything is optimized for smartphone screens. All you need is a stable internet connection.
rtv99's live casino section features games from top providers like Evolution Gaming and Ezugi, where real human dealers deal cards or spin the roulette wheel via video streaming. Live Blackjack, Live Baccarat, and Live Roulette are available in this section.
Bonuses and Promotions
Bonuses and Promotions
Questions about the welcome bonus, wagering requirements, VIP program, and ongoing offers.
As a new member, your first deposit earns you up to a 120% bonus of up to ৳20,000. For example: deposit ৳1,000 and ৳1,200 in bonus will be added — giving you a total balance of ৳2,200. A 10x wagering requirement applies to the bonus, meaning you must wager 10 times the bonus amount before withdrawing.
A wagering requirement means you must place a certain amount of bets before you can withdraw bonus funds. For rtv99's welcome bonus this is 10x. For example: if you receive a ৳2,000 bonus, winnings from that bonus become withdrawable after you have placed ৳20,000 worth of bets. It is a good idea to read the full terms and conditions page for details.
rtv99's VIP program has five tiers. Bronze: weekly cashback up to 0.3%; Silver: up to 0.6%; Gold: up to 0.9%; Platinum: up to 1.2%; Diamond: up to 1.5%. You can move up through the tiers by playing regularly, and at higher tiers you receive a personal account manager and special offers.
Yes, rtv99 offers extra bonuses, cashback, or free bets during special seasons such as Eid, Pohela Boishakh, BPL, or the T20 World Cup. These promotions are available for a limited time. Check your email or live chat for the latest offers.
Bonuses are generally usable on most slots and casino games. Bonus wagers on certain specific games or live table games may not count in full toward the wagering requirement. The specific terms for each bonus are written in detail on the terms and conditions page.
Security and Responsible Gaming
Security and Responsible Gaming
Important questions and answers about data protection, age limits, self-exclusion, and support.
Yes. rtv99 uses SSL (Secure Socket Layer) encryption to keep all your information protected. Personal and financial data is not shared with any third party without your permission. For more details, read our privacy policy page.
rtv99 strictly enforces a 21+ age limit. Only people aged 21 or above may open an account and play games. Accounts belonging to underage users are closed immediately. Any attempt to operate an account on behalf of a minor will also be subject to strict action.
If you feel that gaming is having a negative effect on your daily life or financial situation, contact rtv99 support right away. We will help you set a deposit limit or arrange a temporary account break. Visit our responsible gaming page for more details.
To request self-exclusion, contact rtv99's 24/7 live chat or email support and ask to have your account locked for a specific period (7 days, 1 month, or longer). While self-exclusion is active, you will not be able to log in or place bets.
rtv99's customer service team is available 24 hours, 7 days to help you in Bengali via live chat. Click the live chat icon at the bottom of the website to talk directly. To contact by email, write to [email protected].
Still have questions?
Our 24/7 Bengali support team is always ready to answer any of your questions. Send a message on live chat or write to us by email.
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